Last updated: July 14, 2025
This Privacy Policy ("Policy”) explains how Dektori ("Company,” "we,” "us,” or "our”) collects, uses, shares, and protects your personal information when you visit or use our website and online platform at https://www.Dektori.com ("Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a transparent and responsible manner. By accessing or using our Site, you acknowledge that you have read, understood, and agreed to this Policy. You also consent to the collection, use, processing, transfer, and storage of your personal information in the United States, even if your country’s privacy laws provide different levels of protection. If you provide personal information about another individual, such as a family member or patient, you represent that you have obtained all necessary consents under applicable laws in both your jurisdiction and the United States. You agree to maintain such consents and provide proof to us upon request. If you do not agree with any part of this Policy, please do not use the Site.
We collect two primary categories of information: educational information and technical or device-related information.
Educational information refers to details you voluntarily provide when you create an account, engage in educational discussions, or communicate with Health Experts on our Site. This may include your name, email address, phone number, country of residence, and general health-related questions or de-identified health details that you choose to share for educational purposes. For Health Experts, we may collect professional credentials, licensing information, identification numbers, employment history, and other necessary details to verify qualifications and facilitate educational interactions. Importantly, we do not collect detailed medical records, diagnostic images, or data intended for clinical diagnosis or treatment. All information shared is strictly for general health education and informational purposes only.
Technical or device-related information is collected automatically when you visit or interact with our Site. This includes information such as your Internet Protocol (IP) address, browser type and version, operating system, time zone settings, pages viewed, referring and exit URLs, and interaction data about how you use the Site.
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, support security measures, and remember your preferences. Cookies are small text files placed on your device to help the Site function properly and provide a personalized experience. You can control or disable cookies through your browser settings; however, certain functions of the Site may not work properly if cookies are disabled. For more information, you may refer to any separate Cookie Policy we provide or contact us directly.
We use the personal information we collect to operate, maintain, and improve the educational services offered through our Site, to communicate with you, and to protect the integrity and security of our platform. Your information enables us to deliver general health-related educational content, facilitate non-clinical discussions with Health Experts, manage your account, verify your identity or professional credentials where applicable, and enhance your overall experience on the Site. We use your information to respond to your inquiries, provide customer support, and send you important administrative or service-related messages. If you have chosen to receive marketing updates or educational newsletters, we may also use your contact information to send these communications. You can unsubscribe from such communications at any time. Additionally, we use your information for operational purposes, including processing payments for optional services, conducting research and analysis to evaluate and improve our content and services, and maintaining necessary records in compliance with legal obligations. We study how users interact with our Site to understand trends, measure the effectiveness of our educational materials, and improve site design and features. Your information is critical for ensuring the security of the Site. We use it to detect, investigate, and prevent fraud, unauthorized access, and other activities that may compromise the safety of our platform or our users. It also supports our efforts to enforce our Terms of Use and comply with legal requirements, court orders, and regulatory obligations. When you submit content, messages, or data through the Site, you grant us a license to use that material for purposes consistent with this Policy, including operational and educational uses needed to provide and improve our services. We do not engage in automated decision-making or profiling using your personal information.
We are committed to protecting your personal information and do not sell or rent it to third parties. We share or disclose your information only when necessary to support our operations, when legally required, or when you have provided explicit consent. Your information may be shared internally within our company group, including with parent companies, subsidiaries, or affiliated entities, to fulfill the purposes described in this Policy, such as verifying professional credentials or supporting our educational services. In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will take reasonable steps to ensure that any acquiring entity honors the commitments outlined in this Policy. We engage carefully selected third-party service providers ("contractors”) to perform business functions on our behalf, such as data storage and management, payment processing, technical support, email communication services, translation, and security monitoring. These contractors may access your personal information only to the extent necessary to perform their services and are required to adhere to strict confidentiality and security obligations consistent with applicable laws and this Policy. We may disclose your information when required by law, legal process, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, enforce our agreements, ensure the security and integrity of our Site, or protect the safety of our users and the public. We may also share aggregated or de-identified information that does not personally identify you, for purposes such as research, analytics, or improving our services. When you use our Site, your information may be routed through or processed by internet service providers, search engines, and telecommunications carriers. These parties operate independently and are not under our control. We are not responsible for their actions or privacy practices.
We respect your rights regarding your personal information and strive to provide you with meaningful control over how it is used. You may request to review, update, correct, or add to the personal information we hold about you by contacting us at info@Dektori.com. We will make reasonable efforts to accommodate your request in line with applicable laws. If you would like to permanently delete your personal information or close your account, you may contact us using the same email address. We may ask you to provide proof of identity, such as a government-issued ID, to confirm your request. Please note that some data may need to be retained for legal, administrative, or security reasons, even after your request for deletion. Aggregated or de-identified data that does not identify you personally is not subject to removal. You have the right to opt out of receiving marketing or promotional communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send you service-related communications that are necessary for your use of the Site. If you wish to restrict or object to certain processing activities, you may also contact us. We will evaluate your request in accordance with applicable laws and inform you of our decision. If you have concerns about how we handle your personal information, we encourage you to contact us at info@Dektori.com so we can address your concerns directly and promptly. Additionally, you have the right to file a complaint with your local data protection authority or regulatory body if you believe your privacy rights have been violated.
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When no longer needed, we will securely delete or de-identify your personal information in accordance with applicable laws and our internal data retention procedures. If you request deletion of your information, we will comply to the extent feasible and consistent with our legal and operational obligations.
We take the security of your personal information seriously and have implemented commercially reasonable physical, technical, and administrative safeguards to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We are not responsible for the actions of third parties who may circumvent our security measures.
Our Site may contain links to other websites or services operated by third parties. These third-party sites may collect data and operate according to their own privacy practices, which are separate from ours. We encourage you to review their privacy policies before providing any personal information. We are not responsible for the privacy practices or content of these external sites. Our Site does not respond to "Do Not Track” signals or similar browser-based requests to disable tracking. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain functionalities of the Site. If you have a disability that prevents or restricts you from accessing this Policy online, you may request a copy in an alternative format by contacting us at info@Dektori.com. We will make reasonable efforts to provide the information in a format accessible to you. In the event of a data breach affecting your personal information, we will notify you as required by applicable laws and regulations. We do not engage in automated decision-making or profiling using your personal information.
Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16 without verified parental consent, we will promptly delete that information. If you are a healthcare professional who shares information about a patient under 16 for educational purposes, you are responsible for ensuring that all required consents have been properly obtained in accordance with applicable laws and this Policy.
Dektori is based in the United States and operates under U.S. federal and state laws. By accessing or using our Site from outside the United States, you acknowledge and agree that your personal information will be transferred to, stored, and processed in the United States. Privacy laws in the United States may differ from those in your country of residence. By using the Site, you consent to this transfer and processing. Individuals who access our Site from other jurisdictions do so at their own initiative and are responsible for complying with local laws and regulations. We may restrict access to our Site or services to any person, geographic area, or jurisdiction at any time and at our sole discretion. We do not represent or warrant that our Site is appropriate or available for use in any particular location outside the United States.
We do not actively market our services to residents of the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, and we are not subject to the General Data Protection Regulation (GDPR). If you are located in these regions and voluntarily provide us with personal information, you acknowledge that your information will be transferred to and processed in the United States, and such transfer will be considered to have been made with your consent.
Although we are not formally subject to the GDPR, we strive to honor data privacy rights where feasible. If you reside in the EEA, UK, or Switzerland, you may request access to your personal information, request corrections or deletions, or withdraw your consent to certain uses of your data. To make such a request, please contact us at info@Dektori.com. Once we receive your request, we will review it and comply to the extent permitted by applicable laws and our operational obligations.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. When we make changes, we will update the "Last updated” date at the top of this page and may provide additional notice as appropriate. Your continued use of the Site after any modifications indicates your acceptance of the updated Policy. If you do not agree to the new terms, you should stop using the Site.
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at info@Dektori.com. We will do our best to respond promptly and address your concerns in a thorough and respectful manner.
