Terms & Conditions

Dektori User Terms and Conditions

Effective Date: February 10, 2026

Part 1: Introduction and Acceptance of Terms

Welcome to Dektori ("Company,” "we,” "us,” or "our”). These Terms and Conditions ("Terms") govern your access to and use of our platform, including the website https://www.dektori.com (the "Platform” ). By accessing or using the Platform, you ("User,” "you," or "your”) acknowledge that you have read and understood these Terms and agree to be legally bound by them, together with our Privacy Policy. If you do not agree with these Terms, you must not use the Platform. Your acceptance of these Terms is a condition of your use of the services provided through Dektori.

Part 2: Nature of Services and Important Disclaimers

Dektori is a health education platform that connects individuals ("Users” or "you”) with independent U.S.-licensed, UK-licensed, and EU-licensed healthcare professionals ("Experts") who participate solely as health educators and not in their capacity as treating physicians. Experts offer general health education and wellness insights based on the information you voluntarily share. Importantly, Dektori itself does not provide medical advice, diagnosis, prescriptions, treatment, or second opinions.

The Platform is not a medical practice, Dektori is not a healthcare provider, and use of the Platform does not establish a physician-patient relationship between you and Dektori or between you and any Expert. All sessions, communications, and content delivered through Dektori are intended strictly for informational and educational purposes. They are not a substitute for professional evaluation, diagnosis, or treatment by a licensed healthcare provider in your jurisdiction. Because interactions on Dektori take place remotely and without physical examination, they should not be interpreted as medical advice or clinical judgment.

Important Disclaimer: Experts on the Platform act only in an educational capacity and not as your treating physician. No physician-patient relationship is created between you and any Expert through use of the Platform. Experts do not issue prescriptions, create treatment plans, provide official diagnoses, or offer medical advice specific to your individual medical condition. You should never delay seeking professional medical care or ignore medical advice from a licensed provider based on any information received through Dektori. If you are experiencing a medical emergency, you must immediately call your local emergency number or go to the nearest emergency facility.

Part 3: No Doctor-Patient Relationship with Dektori or the Expert

Dektori is a technology platform that facilitates access to educational discussions about health and wellness. Your use of the Platform, including communications with Dektori staff or access to materials on our website, does not create a doctor-patient, therapist-patient, or any other healthcare Expert-patient relationship with Dektori. All information provided, whether in a session with an Expert or through the Platform itself, is educational in nature and not a substitute for professional medical services.

If you choose to engage with an Expert through the Platform, your relationship is exclusively with that Expert acting as a health educator. These interactions are not clinical consultations and should not be regarded as the practice of medicine. Experts do not perform examinations, prescribe medications, or diagnose conditions through Dektori. Dektori does not oversee the content of education sessions and does not guarantee the accuracy of information shared by Experts. You remain solely responsible for any decisions you make based on information obtained through the Platform, and you should always consult with a licensed healthcare Expert in your jurisdiction for diagnosis or treatment of any condition.

Part 4: Eligibility and User Responsibilities

To use the Platform, you must be at least eighteen (18) years old and legally capable of entering into binding agreements. Users between the ages of thirteen (13) and seventeen (17) may use Dektori only with the involvement and permission of a parent or legal guardian, who must create and manage the account. Children under thirteen (13) years of age are not permitted to use the Platform.

You are responsible for providing accurate and complete information when creating an account and for maintaining the confidentiality of your login credentials. You agree to notify us promptly if you become aware of any unauthorized use of your account. You are solely responsible for all activities that occur under your account.

You agree to use the Platform only for lawful, personal, and non-commercial purposes in compliance with these Terms. Misuse of the Platform is strictly prohibited. This includes, but is not limited to, misrepresenting your identity or health information, impersonating others, introducing harmful code such as malware or viruses, disrupting the security or performance of the Platform, attempting unauthorized data collection, harassing or defaming others, or exploiting the Platform for commercial purposes. Dektori reserves the right to suspend or terminate your account, without prior notice, if you violate these Terms or misuse the Platform in any way.

Part 5: Use Outside the United States — International Users

Dektori is operated from the United States and functions under U.S. law. The Platform is designed to connect individuals located outside the United States with Experts who are licensed in either the US, UK, or EU. If you access the Platform from outside the United States, you do so voluntarily and are responsible for complying with all laws that apply in your country of residence.

The Experts on Dektori are licensed to practice medicine in the United States, the United Kingdom and/or European Union and may not be licensed in your jurisdiction. All education sessions are based on US, UK, and EU medical standards and regulations, which may differ from those in your country. You acknowledge that using Dektori outside the U.S. may not be lawful in some jurisdictions and that Dektori makes no representation about the suitability of its services in your location. You should not use the Platform if doing so would violate any law in your jurisdiction. For all medical concerns, especially when local standards differ, you should consult with a healthcare Expert licensed in your country.

Part 6: Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your sole risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

This Website may include content provided by third parties, including materials provided by other Users or bloggers. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Dektori, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Dektori. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Part 7: Authenticity of User Details

You are required to provide certain registration details to access the services of the Platform. It is a condition of your use of the services that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Platform is governed by our Privacy Policy. You consent to all actions we take with respect to your information consistent with our Privacy Policy. Dektori has the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms.

Part 8: Privacy and Information Sharing

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms. By using Dektori, you acknowledge and consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

Although Dektori is not a healthcare provider and is not a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we voluntarily adopt privacy and security measures consistent with HIPAA standards to protect personal health information (PHI). This voluntary adoption does not, however, make Dektori a covered entity under HIPAA. Any information you share is provided voluntarily and is processed and stored in the United States. You acknowledge that privacy and data protection laws in the United States may differ from those in your home country.

We implement comprehensive technical and organizational safeguards, including encryption, firewalls, access controls, and security logging. Data may be processed by trusted third-party providers for services such as hosting, translation, or payment processing. You retain certain rights with respect to your data, including rights of access, correction, deletion, and portability, as detailed in the Privacy Policy.

Part 9: Educational Consultation Timing and Session Rules

To ensure fair use of the Platform, the following rules apply to consultations:

Scheduling and Messaging: You may communicate with your assigned Expert twenty-four (24) hours before a scheduled session. Messaging support outside this window is not guaranteed.
Cancellations and Rescheduling: You may cancel without penalty at least twenty-four (24) hours before the start time. Sessions canceled less than twelve (12) hours before the scheduled start will receive a fifty percent (50%) refund. You may reschedule up to twenty-four (24) hours in advance.
Issue Reporting: You have twenty-four (24) hours after a consultation to raise concerns or disputes. Issues reported after this period will not be reviewed. This limitation does not affect your statutory rights under applicable consumer protection laws.
Session Inactivity: If you become unresponsive during a session, the Expert may end it after fifteen (15) minutes of inactivity.
No-Shows: If you fail to appear for a scheduled session without prior cancellation, this will be considered a "no-show.” No-shows are not eligible for any refund. A session will be considered a no-show if you do not join the session within fifteen (15) minutes of the scheduled start time and have not provided prior notice of cancellation or rescheduling to Dektori or the Expert at least thirty (30) minutes before the scheduled start time.

Policy Updates: Dektori reserves the right to update consultation rules, cancellation policies, and refund criteria at any time. Material changes to cancellation or refund policies will not apply to sessions already booked. Continued use of the Platform after updates constitutes acceptance of the revised rules.

Part 10: Intellectual Property and Limited License

All materials on the Platform, including text, graphics, images, audio, video, software, and design elements, are the property of Dektori or its licensors and are protected by intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable license to use the Platform for your personal and non-commercial purposes, provided that your use complies with these Terms.

You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any part of the Platform without our prior written consent. You may not reverse engineer or attempt to discover the source code of the Platform. All rights not expressly granted are reserved by Dektori and its licensors.

Part 11: Linking and Framing

You may link to the Platform in a fair and legal way that does not damage Dektori's reputation or suggest false endorsement. You may not frame the Platform within another site without our written consent.

Part 12: Disclaimers and Limitation of Liability

The Platform and all information, content, and services provided through it are offered on an "as is” and "as available” basis, without warranties of any kind. Dektori expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not guarantee uninterrupted, secure, or error-free operation of the Platform. We do not guarantee that files available for downloading from the Platform will be free of viruses or other destructive code. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Your use of the Platform is at your sole risk. To the fullest extent permitted by law, Dektori and its affiliates, directors, employees, agents, and Experts will not be liable for any damages that exceed the amount you have paid to the company for the applicable service out of which liability arose. The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.

Part 13: Indemnification

You agree to indemnify and hold harmless Dektori, its affiliates, officers, employees, agents, licensors, and Experts from any claims, liabilities, damages, or expenses, including reasonable attorneys' fees, that arise from your use of the Platform, your violation of these Terms, your breach of applicable law, or any content you submit. You agree to cooperate fully in the defense of such claims and acknowledge that Dektori retains the right to assume control of legal proceedings where indemnification applies.

Part 14: Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Before pursuing formal action, you agree to contact us at info@dektori.com to attempt to resolve disputes informally.

Part 15: Termination

You may close your account at any time by discontinuing use of the Platform. Dektori may suspend or terminate your access, in whole or in part, without prior notice, if you violate these Terms, misuse the Platform, or if legal or business reasons require it. Upon termination, your right to use the Platform ceases immediately. We may delete data associated with your account unless law requires retention.

Part 16: Modifications to the Terms

We may revise these Terms at any time. Updates will be posted on the Platform with a revised effective date. Continued use of the Platform after changes constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Platform. However, any changes to Part 9 ('Educational Consultation Timing and Session Rules') and Part 14 ('Dispute Resolution and Governing Law') will only apply after you have been provided with explicit notice of the changes, which may be delivered via email to the address associated with your account or through a prominent notification on the Platform.

Part 17: Entire Agreement and Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dektori regarding your use of the Platform. They replace all prior agreements, whether written or oral, relating to the same subject matter. If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.

A failure by Dektori to enforce any right or provision does not waive that right or provision. Headings used in these Terms are for convenience only and have no legal effect. You may not assign or transfer your rights or obligations under these Terms without our written consent. Dektori may assign its rights and obligations without restriction. These Terms will bind and benefit both parties and their successors or permitted assigns.

Part 18: Digital Millennium Copyright Act (DMCA)

Dektori respects intellectual property rights. If you believe content on the Platform infringes your copyright, you may submit a written DMCA notice to info@dektori.com. The notice must include:

Your physical or electronic signature.
Identification of the copyrighted work or a representative list.
Identification of the allegedly infringing material and its location.
Contact information where we can reach you.
A statement of good-faith belief that the use is unauthorized.
A statement, under penalty of perjury, that the information in the notice is accurate and you are authorized to act on behalf of the copyright owner.

Part 19: Enforcement of Terms

Dektori reserves the right to determine whether these Terms have been violated. If violations occur, we may suspend or terminate your account, remove content you have posted, issue warnings, pursue legal remedies including damages, or refer matters to law enforcement. Dektori is not liable for any damages you may suffer as a result of such enforcement actions.

Part 20: Contact Information

If you have questions, concerns, or comments about these Terms, you may contact us at info@dektori.com or by using the contact information available on our website at https://www.dektori.com. We encourage you to reach out with any concerns so that we can address them promptly.